Deleting your account and data
Last updated: August 2026
How to delete your XISAABE POS account and the data in it, from the mobile app or the web. You do not need to be signed in to read this page.
How to ask
Email support@xisaabe.com from the email address on the account, with the subject "Delete my account". In the app you can also open Profile → Privacy and data → Delete my account, which starts the same request. If you are a staff member rather than the store owner, ask your store owner — they control the store's account.
What gets deleted
Your account and personal details (name, email, phone), and the store data held under it — products, sales, customers, suppliers, purchase orders, staff accounts and settings. Once the deletion runs, this is gone and cannot be recovered.
What we keep, and why
Records we are required to keep for accounting and tax — invoice totals and payment records — are retained for as long as the law requires, and are kept separately from your account. Server backups roll off on their own schedule and are fully purged within 30 days.
How long it takes
We confirm the request within 7 days and complete the deletion within 30 days. Export anything you still need before you ask, since we cannot restore it afterwards.
Questions
Email support@xisaabe.com and a real person will help.
This is XISAABE POS's account and data deletion policy. To make a request, or if any part of it is unclear, email support@xisaabe.com.